Heap vs Pendo

Heap vs Pendo

True behavioral analytics, not just metrics for reporting

Heap is a Pendo alternative that:

  • Captures contextual information around
    events, giving you useful data about behavior in your
    product
  • Lets you compare user groups and measure the differences between them
  • Works in real time, so you can answer questions immediately and trust the answers you produce
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True behavioral analytics, not metrics for reporting

Behavioral Analytics

Heap is the only behavioral analytics platform powered by automatic data capture. Our platform gives you rich, actionable information about what people do in your product, and the contextual knowledge for making intelligent product decisions.

This is in contrast to tools like Pendo, which offer limited data, gaps in your knowledge, and zero ability to push behavioral analysis into your data warehouse. 

Contextual information for better decisions

Contextual Analytics

Bundles of features are great, but not if you can’t get the information you need to use them.

Unlike Pendo, Heap captures the contextual information around any event, giving you actual user behavior. Capturing an event? Pendo can show you that 100 people clicked a button. Only Heap can tell you which pages people were on which they clicked, the color of the button, the target text on the click, the actions users took before and after clicking, the users’ titles, what other actions users who click that button tend to take, and more.

This is the power of behavioral analytics. Unlike simple click rates, contextual information like this gives you actionable insight about your product.

Behavioral comparison

Behavioral Analytics


Tracking user behavior is useful only if the data tells you what behaviors mean for your business. Pendo may tell you that X number of people took an action, but that data isn’t meaningful if you can’t tell how many of them converted. Or how many activated. Or if that action predicts retention.

Only Heap gives you the power to compare user groups and measure the difference between them. Did people who took a specific action in your product convert more than those who didn’t take that action? Do they use your product more frequently? Are they more likely to stick around? Are they more likely to take other key actions? And so on.

Heap lets you easily track comparisons like this, and use the information to improve your business. Tools like Pendo aren’t designed to give you this information.

Heap vs Pendo for Product Analytics

See how we compare on key features

 

 

Implementation and setup
Easy to implement
Heap
Heap
Yes
Pendo
Yes
Access to complete historical data
Heap
Heap
Yes
Pendo
Yes
Add new behaviors without engineering (Web, iOS, Android)
Heap
Heap
Yes
Pendo
Yes
Track users across devices, platforms, channels
Heap
Heap
Yes
Pendo
Yes
Enrich data with 3rd-party sources (A/B testing, CRM, Email)
Heap
Heap
Yes
Pendo
No
Audit, verify, and modify behaviors/events
Heap
Heap
Yes
Pendo
No
Automatically surface event anomalies
Heap
Heap
Yes
Pendo
No
Automatically merge anonymous and identified behavior
Heap
Heap
Yes
Pendo
No
Meets modern security standards
Heap
Heap
Yes
Pendo
Yes
Analysis and Activation
Access to data/reports in real time
Heap
Heap
Yes
Pendo
No
Instantly answer new questions
Heap
Heap
Yes
Pendo
No
Analyze drivers of retention
Heap
Heap
Yes
Pendo
No
Granular insight into user friction
Heap
Heap
Yes
Pendo
No
Account-based analysis
Heap
Heap
Yes
Pendo
Yes
Automated ETL
Heap
Heap
Yes
Pendo
No
Report on user and event properties
Heap
Heap
Yes
Pendo
No

Analytics for deep insight

Analytics for Deep insight

Analysis for true business impact


Heap lets you track retention across the customer lifecycle, instant funnel analysis, and dashboards for key features. These give you deep understanding into where customers drop off and why. Pendo gives you none of these.

Real-time data


With Pendo, it can take hours to verify the integrity of an event, to start collecting information, or to ask deeper questions of your data. Heap works in real time. Answer questions immediately and trust the answers you produce.

Simple integration with data warehouses


Heap automatically integrates with the most popular data warehouses, allowing you to easily bring product data to your business intelligence tools. Pendo forces you to build these pipelines yourself.

Getting started is easy!

Interested in a demo of Heap’s Product Analytics platform?

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