Account Management

Remote - Anywhere in the US

Customer Success Enablement Manager

Customer Education

Customer Success Strategic Program Manager

Remote - Anywhere in the US	

Senior Customer Success Manager

Customer Success

Director of Design Systems

Remote - Anywhere in the US 

Staff Product Designer, Design Systems

Design

Remote

Engineering Manager

Remote 

Engineering Manager, DevOps & Infrastructure Automation

Engineering

Finance Manager

Order Management and Billing Manager

Finance

Contracts Administrator

San Francisco, California

Privacy Counsel

Legal

Marketing

Partner Manager

Partner

Remote - Anywhere in the US				

HRBP

People Operations

Product Management

Professional Services

Recruiting

Revenue Operations

Account Executive, Enterprise

Account Executive, Strategic

Senior Account Executive, Commercial

Sales

New York, NY

Business Development Representative

San Francisco, CA

London

Business Development Representative				

Manager, Business Development

Sales Development

Sales Operations

Solutions Consultant

Solutions Consultant, Strategic

Solutions Consulting

Solutions Engineering

No Department

Form - Contact Us [1129]

Talk to Sales about Proactive Insights Now

Jack-Canning-Headshot

customerstories-workhuman-logo

quote-workhuman-jackcanning-implementation-navy

In my experience, the biggest barrier to insights is tracking implementation; what Heap has solved for us is clearing that barrier, so that our first question doesn’t have to be ‘can we track that?’ and is instead ‘what does this data mean?'

Looking for support or want to get in touch with our marketing or partnership teams, please use these links.

[Documentation & Guides](https://docs.heap.io/docs "Documentation & Guides")
support@heap.io

Customer Support

Department Inquiries

Need Something Else? - Contact Sales

Need Something Else?

Contact Sales

What is Product-Market Fit? Creating A Data-Driven PMF Framework

topics-what-is-product-market-fit-creating-a-data-driven-pmf-framework-hero

Understanding Customer Churn & Improving Retention Hero Image

topics-master-customer-churn-and-massively-improve-retention-hero

Understanding Customer Churn & Improving Retention

topics-what-is-product-intelligence-hero

What is Product Intelligence?

What is Product Adoption & How Do You Measure It Properly?

topics-what-is-product-adoption-how-do-you-measure-it-properly-hero

product-diffentiation

Product Differentiation:  What Is It & How Does It Set You Apart?

Customer Retention

What is Customer Retention? 

5 Ways Data Can Help Product Managers Overcome Imposter Syndrome

How to Evaluate & Implement Product Analytics Tools Hero Image

topics-how-to-evaluate-implement-product-analytics-tools-hero

How to Evaluate & Implement Product Analytics Tools

Picking the Right Product Metrics to Track and Optimize

topics-product-metrics-kpis-hero

what-does-a-product-manager-do

What does a Product Manager *Really* Do?

10 Winning Customer Retention Strategies From PMs & Marketers Hero Image

topics-customer-retention-strategies-from-leading-pms-marketers-hero

10 Winning Customer Retention Strategies From PMs & Marketers

Blog - Why Retention Matters Hero

Why Retention Matters

Google analytics 4

Google Analytics 4: Everything You Need to Know

What is a Tech Stack? Choosing What Goes In Yours

topics-what-is-a-tech-stack-hero

topics-CRO-hero

Conversion Rate Optimization for Marketing & Product Teams (with CRO Calculator!)

Product-Led Growth: How to Drive Growth With a PLG GTM

topics-product-led-growth-hero

Behavioral Analytics 101: What is Behavioral Analytics?

topic-behavioral-analytics-101-hero

Why You Should Start Using Behavioral Segmentation

topics-why-you-should-start-using-behavioral-segmentation-hero

topics-what-is-product-analytics-hero

What is Product Analytics?

User Segmentation Examples from Best-in-Class SaaS Companies

topics-user-segmentation-examples-hero

Heap Engineering

Building a Live Data Visualization in 4 Days Using Redis Pub/Sub

heap-auryc-2000X600

Heap Acquires Session Replay Leader Auryc 

blog-advertising-conversion

4 Key Facts You Should Know Before Allocating Ad Spend

Heap Announces Appointment of Steve Love as Chief Financial Officer

Heap’s Proprietary Research Reveals That Companies Miss Up To 50% of Buyer Activity

Heap Named Snowflake Data Marketplace Partner of the Year

Heap Acquires Auryc: A Qualitative Step Towards a Better Digital World

Heap named to “The World’s Top Data Startups” List

Data goes from experiences into magical order

blog-heap-date

How We Govern Data at Scale

Heap Ukraine

A Message on the Situation in Ukraine

blog-Pseudo-R-A Metric for Quantifying Interestingness-hero

Pseudo-R²: A Metric for Quantifying Interestingness

Speeding Up PostgreSQL With Partial Indexes

Step Suggestions: How We Take the "Guess and Check" Out of Building Funnels

blog-step-suggestions-hero

Testing Database Changes the Right Way

blog-heap-shipping-style-hero

Don't Do a Hack Week; Do a Ship Week

Crunchbase uses Heap to target users based on product behavior

Heap - Generic Logo

Streamline Your Analytics Practice with Heap and Snowflake

Heap and Stitch Partner to Put Behavioral Data in Place for BI

Heap for iOS

How Heap used Appcues to launch our Appcues integration

How Much Should I Discount For Prepaid SaaS Contracts?

Why Activation Matters

blog-header-heap-company-values

The Value of Iterating on Your Company Values

blog-header-ga4

Google Analytics 4: What it promises, and what that really means

Why Typito started using Heap from Day One

Heap’s New Brand: Welcome to the Future of Digital Insights

PM Best Practices: Are you learning from every launch?

Why We Built Paths

Amway cultivates a data-driven culture using Heap

How to Build Detailed Buyer Personas

Esurance saves $225K a month using Heap

Huel increases new customer conversions by 30% with Heap

feb-2021-product-updates

February's New Features: Personalizing Customer Connections

Using Data to Simplify Your Product

Redesigning Heap Without a Feature Branch

Shining a Light on the FinServ Shadow Funnel

5 Stupid Things People Do with Self-Service Analytics -- And How to Prevent Them

blog-heap-light

How to Pick the Right Attribution Model for Your Business

The Single Most Useful Analytics Strategy for Early-Stage Startups

Jeremy Bedford, Heap's General Manager, EMEA

blog-jeremybedford-qa

Q/A with Jeremy Bedford, Heap's General Manager, EMEA

The 4 Flavors of Untrustworthy Data

Introducing: Heap's eCommerce Bundle

PM Best Practices: How to interview your users (and why it's important!)

Improving our Mobile Event Visualizers with Product Data

Using Babel Transforms to Inject Analytics Code in React Native Apps

How Heap Measures Activation

Announcing the Heap Partner Network

Three Powerful Ways to Use Data to Close More Deals in SaaS Sales

How Heap Looker Blocks Can Help You Build Interactive Reports and Dashboards

blog-roadmap-planning

Heap Using Heap: Planning Our Product Roadmap with Data

Heap launches Appcues integration in general availability

Heap Q&A with Jim Huffman, Co-founder and CEO of GrowthHit

Heap Infrastructure and Data Virtualization: Dan Robinson on the Data Engineering Podcast

Heap and Looker Partner to Make Data Collection Painless

Going Beyond Web Analytics by Bringing In Salesforce Data (Automatically)

blog-55mil-seriesc

Our $55 Million Series C

How to Measure and Improve Activation

How I got my job as a Product Manager at Heap

Mary Meeker: 6 Key Trends for E-Commerce in 2018

From Air Ball to Slam Dunk: Why Traditional Analytics Doesn't Build a Solid Foundation for Data Practices

How to Get Answers About Customer Behavior When You're Not Sure What to Ask

Manual Tagging: The Stick in your Analytics Bicycle Spokes

How to make your product stand out: Lessons in A/B testing from FSAstore.com

blog-a-b-testing-from-fsastore

How to Build a Data Democratization and Data Governance Strategy

Keeping Customers in the Bank: Retention for Financial Services

Keep Calm and Track On: Why Heap's Script Won't Slow Down Your Site

blog-keep-calm-and-track-on-why-heaps-script-wont-slow-down-your-site-hero

Heap Partners with Attribution to Help Companies Acquire More Customers That are Worth Retaining