Curious about your users’ behavior?

We’re hiring – help us power business decisions with truth.


Heap named Glassdoor’s #1 Best Place to Work in 2019

“Great people, technology and culture!’ It’s this trifecta that has led the San Francisco company to be named #1 on Glassdoor’s list of Best Places to Work for small-to-medium sized businesses.” – Glassdoor

We have a 4.9 rating and 98% would recommend Heap to a friend.

We’re a small team building the analytics engine that powers over 8,000 companies and helps them make smarter decisions.

Heap automates away the pain of data. Other analytics tools require you to define events upfront and manually instrument code. Instead, Heap automatically captures everything: clicks, submissions, taps, etc. This lets our users analyze data instantly and retroactively, without writing code. Meet our Engineering Team behind the platform to get a feel for what it’s like to work at Heap!


Taste the Soup: How we execute

We try it ourselves – our product, practices, and processes – in as many ways as we can to build empathy with and understanding of our customers and colleagues. The more insight we get on our customers and colleagues, the more insights they’ll get from us.

Practice respectful candor: How we communicate

This value is the foundation of our culture. We treat each other with respect, creating a safe place to have candid conversations. We seek to understand, before seeking to be understood, and separate facts from stories so we can deliver honest constructive feedback. Practicing respectful candor is how we achieve the highest levels of teamwork and collaboration.

We are owners: How we operate

We believe that taking ownership is critical to creating a culture of accountability and empowerment. We take responsibility and own the impact of our decisions, behaviors and results. We do not pass the blame or avoid responsibility.

Focus on the outcome: How we prioritize

By focusing on a desired outcome we’re able to determine what we will and will not do. We identify the few things that have the biggest impact and focus on doing them well.

Growth mindset: How we approach challenges

We embrace successes, challenges and setbacks as learning opportunities. We believe that great performance and success come from persistent effort and adaptation.


Heap’s Commitment to DEI

Heap is committed to maintaining a diverse, equitable, and inclusive community within and outside of Heap.

To do so, our committees, including the DEI and Culture Committees, meet regularly to gather feedback and best practices on our DEI initiatives. Heap also supports our Employee Resource Groups, like Heap-Womxn and Heap-Pride, to celebrate and foster a diverse, inclusive community in our workplace.

Ask us for more details about our DEI initiatives, committees, and ERGs!


Virtual-First Culture

We believe the best work happens when people can be their best selves, which is why Heap embraces a virtual first culture. Virtual first maximizes flexibility, work/life balance, and personal freedom, but still allows for physical collaboration and socialization. Read more about how and why we landed on a virtual first model: Virtual First is the Future of Work at Heap and take a look at our benefits and perks package below.


What we offer

Virtual-First Lifestyle Stipend

$2,700 annual stipend to spend however you like: childcare, food delivery, wifi, phone bill, co-working space, music subscription, wellness, or anything else that helps with virtual work

Home Office Stipend

Get $1,000 to set up your home office

Medical, Dental, and Vision Insurance

Full suite of benefits: 95% coverage for employees and 70% coverage for dependents


US – Match 100% employee contribution up to 1% of your salary EMEA – 9% pension scheme

Unlimited Vacation

A minimum of 3 weeks required!

Student Loan Contribution

$100 monthly contribution towards your student loans

Professional Development

$1,000 annual stipend to help fund your career growth

Treat Yo Self Day

Get $100 to take a day off work and “treat yo self” to some self-care

Parental leave

12 weeks paid parental benefit for all parents (birthing, non-birthing, adopting, fostering), with a total 16 weeks for birthing parents (including 4 weeks of pregnancy disability)

Our offices

Join our team and see where we take you.

As a Virtual First company, we maintain a global reach, with employees located across the US and around the world.

Featured Roles