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Heap named Glassdoor’s #1 Best Place to Work in 2019

#1 on Glassdoor

“‘Great people, technology and culture!’ It’s this trifecta that has led the San Francisco company to be named #1 on Glassdoor’s list of Best Places to Work for small-to-medium sized businesses.” – Glassdoor

We have a 4.8 rating and 94% would recommend Heap to a friend.

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We’re a small team building the analytics engine that powers 6,000 companies and helps them make smarter decisions.


Heap automates away the pain of data. Other analytics tools require you to define events upfront and manually instrument code. Instead, Heap automatically captures everything: clicks, submissions, taps, etc. This lets our users analyze data instantly and retroactively, without writing code.

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Our Values

We lean on our core values to help us build a winning business and a working culture we’re proud to be part of. Each of our values is a thesis for how we execute as a company. 

Taste the Soup

Our thesis for how we execute in the right direction

We believe that empathy is the key to delivering a great product. And nothing builds empathy better than experiencing the world as our customers do — “tasting the soup” in as many ways as we can. The more insight we get on our customers, the more insights they’ll get from us.

Prioritize Until It Hurts

Our thesis for how we move quickly

We believe in the Pareto principle: 80% of the results come from 20% of the work. We identify the few things with the highest leverage and over-achieve on them. If our non-goals aren’t giving us heartburn, we’re probably not executing with enough focus.

Emphasize Slope Over Y-Intercept

Our thesis for how we hire and develop

The most important decisions we make are choosing who we work with. Period. We want teammates with immense potential (slope), not just those with past success (y-intercept). A little bit of slope goes a long way.

Assume Good Intent

Our thesis for how we collaborate

Great businesses win on collaboration. Our collaboration hinges on the Principle of Charity. We default to assuming good intentions. If we don’t understand something, we embrace curiosity rather than judgment. In all cases, we own the impact of our actions. 

Heap’s Commitment to DEI

Our Culture

Heap is committed to maintaining a diverse, equitable, and inclusive community within and outside of Heap.

To do so, our committees, including the DEI and Culture Committees, meet regularly to gather feedback and best practices on our DEI initiatives. Heap also supports our Employee Resource Groups, like Heap-Womxn and Heap-Pride, to celebrate and foster a diverse, inclusive community in our workplace.

Ask us for more details about our DEI initiatives, committees, and ERGs!


What we offer

Medical, Dental, and Vision Insurance

Full-suite of benefits

401(K) Matching

Match 100% employee contribution up to 1% of your salary

Unlimited Vacation

3 week minimum required!

Mental Escape

Take a day off, monthly. Often departments — or the whole company! — will take the day off together, to make sure people really unplug.

Student Loan Contribution

Monthly contributions towards your student loans

Professional Development

$1000 annual stipend

Work From Home Stipend

$1000 towards your home workspace plus $50/month towards internet.

Treat Yo Self Day

Get $100 to take a day off work when you’re stressed and ‘Treat Yo Self’ to something relaxing on the company dime

Cloud Credits

$50/month for personal use of AWS or other cloud providers

Join our team and see where we take you.

Our Offices

As a Virtual First company, we maintain a global reach, with employees located across the US and around the world.

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