Pricing Plans
New - Bring your analytics to life with data-driven session replay!
Free
Find product-market fit
1 product/website
Unlimited user licenses
Automatic data foundation
Standard analysis: up to 1 year’s retroactive data
Automatic hidden insights
2 data enrichment sourcesUp to 10k monthly sessions
Growth
Scale your start-up
Free +
CSV export
Additional enrichment sources for advanced analysis
Account-based analysis (B2B, SaaS)Sign up and install the free snippet to get an estimate!
Pro
Empower larger teams
Growth +
1 additional product/website
All data enrichment sources
Personalized digital experience capabilities
Access to all add-ons
SSO + MFACustom Sessions or MTUs
Premier
Agile collaboration at scale
Pro +
Unlimited products/websites
Data foundation: ETL, advanced governance
Premier support: 24/7 email + A dedicated CSMCustom Sessions or MTUs
New! Session Replay
Bring your analytics to life with data-driven session replay. Instantly understand what users experience and know what to fix, with replays cued up to the exact moments you care about.
Compare Plans
| Compare Plans | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
|---|---|---|---|---|
| Analytics | ||||
Ad-Hoc Analytics | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
Reporting | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
Account-Based Analytics | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
| Data Capture | ||||
Autocapture | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
APIs | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
Connect to Enrichment Sources | FreeGet Started 2 | GrowthGet Started 4 | ProContact Us Unlimited | PremierContact Us Unlimited |
Projects (Product/Website) | FreeGet Started 1 | GrowthGet Started 2 | ProContact Us 3 (Add-on More) | PremierContact Us Unlimited |
Data History | FreeGet Started 1 Year | GrowthGet Started 1 Year | ProContact Us 1 Year (Add-on Additional Years) | PremierContact Us 1 Year (Add-on Additional Years) |
| Data Engine | ||||
Event Visualizer | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
Data Dictionary (Basic Governance) | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
Governance (Advanced) | FreeGet Started | GrowthGet Started | ProContact Us Add-on | PremierContact Us |
| Insights | ||||
Report Alerts | FreeGet Started | GrowthGet Started | ProContact Us Add-on | PremierContact Us |
| Integrations | ||||
Heap Activate | FreeGet Started | GrowthGet Started | ProContact Us Connect Custom Destinations | PremierContact Us |
Heap Connect | FreeGet Started | GrowthGet Started | ProContact Us Add-on | PremierContact Us |
| Security | ||||
SOC-2 Compliance | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
Single Sign-on | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
Two-Factor Authentication | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
| Customer Success | ||||
Basic Technical Support | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
Standard Support | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
Premium Support | FreeGet Started | GrowthGet Started | ProContact Us Add-on | PremierContact Us |
Onboarding & Implementation | FreeGet Started Self-Service | GrowthGet Started Self-Service | ProContact Us Custom | PremierContact Us Custom |
Professional Services Packages | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us Premium Packages Available |
Heap University | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
Training Sessions with Heap Experts | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
Customer Success Manager | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us |
Success Architect | FreeGet Started | GrowthGet Started | ProContact Us | PremierContact Us Add-on |
Getting started is easy
Start today and elevate your analytics from reactive reporting to proactive insights. What are you waiting for?
Add-Ons
All add-ons are available for Pro users to purchase and are included in our Premier package. Reach out to our team to learn more.
Contact UsHeap Connect
Sync Heap data to your Data Warehouse — automatically and retroactively.
Heap Activate
Integrate Heap data with customer engagement tools for personalized communication via email, in-app guides, and more.
Advanced Governance
Scale your data governance system with tools designed for large organizations.
Report Alerts
Keep a close eye on user insights and core KPIs and immediately act on unexpected changes.
Additional Projects
Manage separate analytics environments for multiple apps and websites.
Premium Support
Access top-priority support and services for your team.
Frequently Asked Questions
What is a session?
A session is a period of activity from a single user on your app or website. It can include many pageviews or events. On web, a session ends after 30 minutes of pageview inactivity from the user. On mobile, a session ends after 5 minutes of inactivity, regardless of whether the app’s background or foreground state.
What happens if I exceed the limit for my plan?
Don’t worry — we won’t drop or throttle your data! Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropriate tier. You’ll need to do this before you can view your data again.
What is a project?
A project is the workspace in which you collect and analyze the data from your app or website. If your company has multiple products, we recommend opening a separate project workspace for each of them.
Forrester Study: The Total Economic Impact of Heap
Learn about the business benefits and cost savings enabled by Heap.
Reduced sprint cycles needed for product enhancements by 40%
Saved developers nearly 3,000 hours of manual tagging annually
Generated $1.7 million in incremental revenue over three years