Free
Find product-market fit
Access to:
• Core analytics charts
• Unlimited enrichment sources
• Guides integrations
• 6 months data history
• SSO
Up to 10k monthly sessionsGrowth
Scale your start-up
All features in Free, plus:
• Chat with Sense: AI Powered Analyst
• Unlimited users & reports
• Chart customization
• CSV exports
• 12 months data history
• Email support
Sign up and install the free snippet to get an estimate!Pro
Supercharge your analytics
All features in Growth, plus:
• Chat with Sense: AI Powered Analyst
• Account analytics
• Engagement matrix
• Report alerts
• Session Replay as add-on
• Standard support
Custom Session PricingPremier
Enable teams in large orgs
All features in Pro, plus:
• Chat with Sense: AI Powered Analyst
• Data warehouse integration
• Behavioral targeting
• Session Replay as add-on
• Unlimited projects
• Advanced user permissions
• Dedicated CSM
• Premium support
• Region specific storage
Custom Session Pricing
Compare Plans
Chat with SenseShow tooltip
Analytics
Session ReplayShow tooltip
FreeGet Started
GrowthGet Started
ProContact Us
Add-on
PremierContact Us
Add-on
Error AnalysisShow tooltip
FreeGet Started
GrowthGet Started
ProContact Us
Add-on
PremierContact Us
Add-on
Data Capture
Data HistoryShow tooltip
FreeGet Started
6 Months
GrowthGet Started
12 Months
ProContact Us
1 Year (Add-on Additional Years)
PremierContact Us
1 Year (Add-on Additional Years)
Data Governance
Insights
Integrations
Security & Administration
Projects & EnvironmentsShow tooltip
FreeGet Started
1
GrowthGet Started
1
ProContact Us
3 (Add-on More)
PremierContact Us
Unlimited
Privacy & Compliance
Customer Success
Professional Services Packages
FreeGet Started
GrowthGet Started
ProContact Us
PremierContact Us
Premium Packages Available
Training Sessions with Heap Experts
FreeGet Started
Add-on
GrowthGet Started
Add-on
ProContact Us
PremierContact Us
Add-Ons
Supercharge your product analytics with specialised add-ons that deliver deeper context on user journeys, data management, and more. Explore the tiles below and reach out to our team to learn more on how they can take your insights to the next level.
Contact UsExperience Analytics
Go beyond the data. Instantly see user flows in context (Session Replay), diagnose errors at the source (Error Analysis), and visualize on-page engagement (Heatmaps) — Now deliver true memorable experiences.
Add-on for Pro and PremierHeap Connect
Sync Heap data to your Data Warehouse — automatically and retroactively.
Add-on for Pro, included with PremierHeap Activate
Integrate Heap data with customer engagement tools for personalized communication via email, in-app guides, and more.
Add-on for Pro, included with PremierProjects
Manage separate analytics environments for multiple apps and websites.
2 environments included with Pro (with option to add more), unlimited with PremierData History
Extend your analysis capabilities out to 3 years. Unlock seasonal insights and compare year on year product updates.
Add-on for Pro and PremierProfessional Services
Access top-priority support and services for your team.
Included with Growth and Pro - Premium package with Premier
Frequently Asked Questions
A session is a period of activity from a single user on your app or website. It can include many pageviews or events. On web, a session ends after 30 minutes of pageview inactivity from the user. On mobile, a session ends after 5 minutes of inactivity, regardless of whether the app’s background or foreground state.
Don’t worry — we won’t drop or throttle your data! Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropriate tier. You’ll need to do this before you can view your data again.
A project is the workspace in which you collect and analyze the data from your app or website. If your company has multiple products, we recommend opening a separate project workspace for each of them.
Forrester Study: The Total Economic Impact of Heap
Learn about the business benefits and cost savings enabled by Heap.
Reduced sprint cycles needed for product enhancements by 40%
Saved developers nearly 3,000 hours of manual tagging annually
Generated $1.7 million in incremental revenue over three years