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Pricing

No credit card required. All plans include a 14-day free trial and unlimited virtual events.

  • Pricing Icon
    FREE

    Free

    • 5,000 sessions per month
    • 3 months data history
    • 1 user license
    • Silver support
    Get Started

    For young businesses and side projects.

  • Pricing Icon
    STARTUP

    $499/mo

    • 20,000 sessions/month
    • 3 months data history
    • 2 user licenses
    • Gold support
    Get Started

    Only available to startups under 20 employees.

  • Pricing Icon
    ENTERPRISE

    Custom Pricing

    • Custom sessions/month
    • Minimum 1 year data history
    • Custom user licenses
    • Platinum support & services
    Contact Us

    For businesses that rely on customer data and behavioral analytics.

 

FREE

Free

Get started

STARTUP

$499/month

Get Started

ENTERPRISE

Custom pricing based on session volume

Contact Sales

Feature comparison

FREE

STARTUP

ENTERPRISE

 

FREE

Free

Get started

STARTUP

$499/month

Get Started

ENTERPRISE

Custom pricing based on session volume

Contact Sales

Data Capture

Volume limit 5,000 sessions per month 20,000 sessions per month Custom volume
Sources Web & mobile Web & mobile Web, mobile, and third-party sources
Data history 3 months 3 months 1 year or more

Applications

Basic Analysis
Basic self-serve analysis reports
Yes Yes Premium Analysis (includes Custom Dashboards and more)
Premium Analysis
Warehouses
Premium analysis reports
Not available Not available Yes - Custom

Virtualization

Retroactive Virtual Events Unlimited Unlimited Unlimited
Event Visualizer Check Icon Check Icon Check Icon
Properties Check Icon Check Icon Check Icon
Unified identity / Segments Check Icon Check Icon Check Icon
Event Verification Check Icon

Governance and Security

User Licenses 1 2 Custom
Projects 1 1 10 or more
SOC 2 compliant Check Icon Check Icon Check Icon
GDPR-compliant DPA Check Icon Check Icon Check Icon
Two-Factor Auth Check Icon Check Icon Check Icon
Single Sign-On Check Icon Check Icon Check Icon
Role-based Permissions Check Icon
Personal Spaces Check Icon

SUPPORT AND SERVICES

Email Support Silver level Gold level Platinum level
Dedicated Account Manager Not included Not included Included
Onboarding & Implementation Not included Not included Included
Solutions Architect Not included Not included Included
  Get started Get Started Contact Sales
The Total Economic Impact of Heap

Data capture and analysis isn’t just a good strategic decision. It’s an excellent way to drive agility and competitiveness for your business.

  • Read how Heap enabled one company to iterate faster and bring more competitive products to market faster, which resulted in $1.7 million in additional revenue.
  • Subsequent financial analysis by Forrester found that the company experienced three-year benefits totaling $4.6 million (including $3.9 million from product innovation agility), a 361% return on investment, and a payback period of less than six months.
Get the report

FAQ

  • What is a session?

    A session is a period of activity from a single user on your app or website. It can include many pageviews or events. For web, a session ends after 30 minutes of inactivity from the user. For iOS, a session ends after your app has entered the background.

  • What happens if I exceed the limit for my plan?

    Don’t worry – we will not drop or throttle your data! Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropriate tier. You’ll need to do this before you can view your data again.

  • How can I get more than 5,000 free sessions per month?

    With our badge program, you get access to our Lite plan for free! Just add the Heap badge to your website, and get 20,000 free sessions per month. Badge program users on a Lite plan will still have low priority email support.