Pricing Plans

Digital insights await — start transforming your customer experience today.

Free

Find product-market fit

Access to
Up to 10k sessions/month
1 Project
Unlimited user licenses
Autocaptured events
2 Sources
Data Dictionary
Standard analysis

Growth

Scale your start-up

All Free features, plus
Up to 500k sessions/year
CSV export

Starting at $3,600 annually

Pro

Empower larger teams

All Growth features, plus Custom sessions
3 Projects
Access to all add-ons
Account-based analysis
Single Sign-On
Two-Factor Authentication
All Sources

Premier

Drive agile collaboration across your organization

All Pro features, plus
Unlimited projects
Heap Connect
Heap Activate
Advanced Governance
Report Alerts
Premier support

Getting started is easy

Start today and elevate your analytics from reactive reporting to proactive insights. What are you waiting for?

Add-Ons

All add-ons are available for Pro users to purchase and are included in our Premier package.

Reach out to our team to learn more.

Heap Connect

Sync Heap data to your Data Warehouse — automatically and retroactively.

Heap Activate

Integrate Heap data with customer engagement tools for personalized communication via email, in-app guides, and more.

Report Alerts

Advanced Governance

Scale your data governance system with tools designed for large organizations.

Additional Projects

Premium Support

Access top-priority support and services for your team.

Frequently Asked Questions

What is a session?

A session is a period of activity from a single user on your app or website. It can include many pageviews or events. On web, a session ends after 30 minutes of pageview inactivity from the user. On mobile, a session ends after 5 minutes of inactivity, regardless of whether the app’s background or foreground state.

What happens if I exceed the limit for my plan?

Don’t worry — we won’t drop or throttle your data! Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropriate tier. You’ll need to do this before you can view your data again.

What is a project?

A project is the workspace in which you collect and analyze the data from your app or website. If your company has multiple products, we recommend opening a separate project workspace for each of them.

Forrester Study: The Total Economic Impact of Heap

Learn about the business benefits and cost savings enabled by Heap.

  • Reduced sprint cycles needed for product enhancements by 40%
  • Saved developers nearly 3,000 hours of manual tagging annually
  • Generated $1.7 million in incremental revenue over three years

Contact us about pricing