Connect to Sources
Data Dictionary (Basic Governance)
Basic Technical Support
Onboarding & Implementation
Professional Services Packages
Training Sessions with Heap Expert
Customer Success Manager
Connect 1 Destination
3 (Add-on More)
Connect Custom Destinations
Premium Packages Available
All Add-Ons are available for Pro Tier customers.
Included for Premier Tier customers.
Sync Heap data to your Data Warehouse – automatically and retroactively
Sync Heap data to other tools for targeted communications via email, CRM, guides, and more
Enhanced functionality for deploying Heap across larger teams
Proactively uncover user insights and unexpected changes to KPIs
Top-priority access to Heap support and services teams
Separate analytics environments for additional apps and websites.
Frequently Asked Questions
What is a session?
A session is a period of activity from a single user on your app or website. It can include many pageviews or events. For web, a session ends after 30 minutes of inactivity from the user. For iOS, a session ends after your app has entered the background.
What happens if I exceed the limit for my plan?
Don’t worry – we will not drop or throttle your data! Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropriate tier. You’ll need to do this before you can view your data again.
What is a Project?
A Project is the workspace in which you collect and analyze the data from your app or website. If your company has multiple products, we recommend opening a separate Project workspace for each of them.
Forrester Study: The Total Economic Impact of Heap
Learn about the business benefits and cost savings enabled by Heap.
- Reduced sprint cycles needed for product enhancements by 40%
- Saved developers nearly 3,000 hours of manual tagging annually
- Generated $1.7 million in incremental revenue over three years