Pricing Plans

New - Bring your analytics to life with data-driven session replay!

  • Free

    Find product-market fit

    1 product/website
    Unlimited user licenses
    Automatic data foundation
    Standard analysis: up to 1 year’s retroactive data
    Automatic hidden insights
    2 data enrichment sources

    Up to 10k monthly sessions

  • Growth

    Scale your start-up

    Free +
    CSV export
    Additional enrichment sources for advanced analysis
    Account-based analysis (B2B, SaaS)

    Sign up and install the free snippet to get an estimate!

  • Pro

    Empower larger teams

    Growth +
    1 additional product/website
    All data enrichment sources
    Personalized digital experience capabilities
    Access to all add-ons
    SSO + MFA

    Custom Sessions or MTUs

  • Premier

    Agile collaboration at scale

    Pro +
    Unlimited products/websites
    Data foundation: ETL, advanced governance
    Premier support: 24/7 email + A dedicated CSM

    Custom Sessions or MTUs

New! Session Replay

Bring your analytics to life with data-driven session replay. Instantly understand what users experience and know what to fix, with replays cued up to the exact moments you care about.

Compare Plans

Compare PlansFreeGet StartedGrowthGet StartedProContact UsPremierContact Us
Analytics

Ad-Hoc Analytics

Reporting

Account-Based Analytics

Data Capture

Autocapture

APIs

Connect to Enrichment Sources

2

4

Unlimited

Unlimited

Projects (Product/Website)

1

2

3 (Add-on More)

Unlimited

Data History

1 Year

1 Year

1 Year (Add-on Additional Years)

1 Year (Add-on Additional Years)

Data Engine

Event Visualizer

Data Dictionary (Basic Governance)

Governance (Advanced)

Add-on

Insights

Report Alerts

Add-on

Integrations

Heap Activate

Connect Custom Destinations

Heap Connect

Add-on

Security

SOC-2 Compliance

Single Sign-on

Two-Factor Authentication

Customer Success

Basic Technical Support

Standard Support

Premium Support

Add-on

Onboarding & Implementation

Self-Service

Self-Service

Custom

Custom

Professional Services Packages

Premium Packages Available

Heap University

Training Sessions with Heap Experts

Customer Success Manager

Success Architect

Add-on

Getting started is easy

Start today and elevate your analytics from reactive reporting to proactive insights. What are you waiting for?

Add-Ons

All add-ons are available for Pro users to purchase and are included in our Premier package. Reach out to our team to learn more.

Contact Us
  • Heap Connect

    Sync Heap data to your Data Warehouse — automatically and retroactively.

  • Heap Activate

    Integrate Heap data with customer engagement tools for personalized communication via email, in-app guides, and more.

  • Advanced Governance

    Scale your data governance system with tools designed for large organizations.

  • Report Alerts

    Keep a close eye on user insights and core KPIs and immediately act on unexpected changes.

  • Additional Projects

    Manage separate analytics environments for multiple apps and websites.

  • Premium Support

    Access top-priority support and services for your team.

Frequently Asked Questions

What is a session?

session is a period of activity from a single user on your app or website. It can include many pageviews or events. On web, a session ends after 30 minutes of pageview inactivity from the user. On mobile, a session ends after 5 minutes of inactivity, regardless of whether the app’s background or foreground state.

What happens if I exceed the limit for my plan?

Don’t worry — we won’t drop or throttle your data! Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropriate tier. You’ll need to do this before you can view your data again.

What is a project?

project is the workspace in which you collect and analyze the data from your app or website. If your company has multiple products, we recommend opening a separate project workspace for each of them.

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Forrester Study: The Total Economic Impact of Heap

Learn about the business benefits and cost savings enabled by Heap.

  • Reduced sprint cycles needed for product enhancements by 40%

  • Saved developers nearly 3,000 hours of manual tagging annually

  • Generated $1.7 million in incremental revenue over three years

Download Report