Pricing Plans

Faster and better digital insights await - start transforming your customer experience today!

Free
Find product-market fit with faster, better insights

1 product/website
Unlimited user licenses
Automatic data foundation
Standard analysis: up to 1 year’s retroactive data
Automatic hidden insights
2 data enrichment sources

Up to 10k monthly sessions

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Growth
Unlock the power of advanced insights

Free +
CSV export
Additional enrichment sources for advanced analysis
Account-based analysis (B2B, SaaS)

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Pro
Empower larger teams

Growth +
1 additional product/website
All data enrichment sources
Personalized digital experience capabilities
Access to all add-ons
SSO + MFA

Custom Sessions or MTUs

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Premier
Drive agile collaboration across your organization

Pro +
Unlimited products/websites
Data foundation: ETL, advanced governance
Premier support: 24/7 email + A dedicated CSM

Custom Sessions or MTUs

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Compare Plans

Compare Plans	FreeGet Started	GrowthGet Started	ProContact Us	PremierContact Us
Analytics
Ad-Hoc Analytics
Reporting
Account-Based Analytics
Data Capture
Autocapture
APIs
Connect to Enrichment Sources	2	4	Unlimited	Unlimited
Projects (Product/Website)	1	2	3 (Add-on More)	Unlimited
Data Engine
Event Visualizer
Data Dictionary (Basic Governance)
Governance (Advanced)			Add-on
Insights
Report Alerts			Add-on
Integrations
Heap Activate			Connect Custom Destinations
Heap Connect			Add-on
Security
SOC-2 Compliance
Single Sign-on
Two-Factor Authentication
Customer Success
Basic Technical Support
Standard Support
Premium Support			Add-on
Onboarding & Implementation	Self-Service	Self-Service	Custom	Custom
Professional Services Packages				Premium Packages Available
Heap University
Training Sessions with Heap Experts
Customer Success Manager
Success Architect				Add-on

Getting started is easy

Start today and elevate your analytics from reactive reporting to proactive insights. What are you waiting for?

Add-Ons

All add-ons are available for Pro users to purchase and are included in our Premier package. Reach out to our team to learn more.

Heap Connect
Sync Heap data to your Data Warehouse — automatically and retroactively.
Heap Activate
Integrate Heap data with customer engagement tools for personalized communication via email, in-app guides, and more.
Advanced Governance
Scale your data governance system with tools designed for large organizations.
Report Alerts
Keep a close eye on user insights and core KPIs and immediately act on unexpected changes.
Additional Projects
Manage separate analytics environments for multiple apps and websites.
Premium Support
Access top-priority support and services for your team.

Frequently Asked Questions

What is a session?

A session is a period of activity from a single user on your app or website. It can include many pageviews or events. On web, a session ends after 30 minutes of pageview inactivity from the user. On mobile, a session ends after 5 minutes of inactivity, regardless of whether the app’s background or foreground state.

What happens if I exceed the limit for my plan?

Don’t worry — we won’t drop or throttle your data! Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropriate tier. You’ll need to do this before you can view your data again.

What is a project?

A project is the workspace in which you collect and analyze the data from your app or website. If your company has multiple products, we recommend opening a separate project workspace for each of them.

Forrester Study: The Total Economic Impact of Heap

Learn about the business benefits and cost savings enabled by Heap.

Reduced sprint cycles needed for product enhancements by 40%
Saved developers nearly 3,000 hours of manual tagging annually
Generated $1.7 million in incremental revenue over three years

Download Report