Build a better customer experience by optimizing user flows across your site.
Heap helps you reduce friction and target the customers most likely to convert by revealing the true drivers of conversion across your digital experience.
If you’re looking to build a better digital experience, you need to know what parts of your site users find it hard to get through. Heap’s advanced data science models surface the hidden areas of friction that are most impacting conversion across your digital experience.
Journey Maps reveal the impact on conversion of every event in your funnel, and Path Comparison shows which customer paths lead to the best results. With Heap, you can quickly and easily:
- Uncover the steps in your funnels that create friction and impede conversion
- Understand which events most users performed prior to moving to the next step
- Compare user journeys leading up to conversion and measure the impact of each step
Does reading reviews or blog posts correlate with higher conversion rates? Which channels bring in the most customers who convert? What demographic information translates into higher conversion?
Heap helps you answer these questions and more, so you can customize your marketing or personalize your in-app experience to target the users most likely to convert.
- Segment user groups to discover correlations between conversion and demographics, channel, or in-app behaviors.
- Identify the user behaviors that best predict conversion and direct users towards those actions.
- Uncover unexpected drivers of conversion and unexpected sources of long-term revenue.
Dig through a complete set of user data — captured automatically! — to find unexpected correlations that hugely increase conversion.
With Heap, you can create a user experience that provides enormous value, increasing conversion rates across the board.
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Improve conversion consistently over time by testing, measuring, and repeating. Leverage user data to refine your efforts.
"We wanted to answer questions like, ‘how many people took x, y, z actions in this order.’ For that, we needed a better, more flexible tool."
Alan D’Souza
Director of Product Analytics, LendingClub
