Heap Professional Services Packages

Use your PS Credits to purchase the services below. For more information, contact us at ps@heap.io.

Maintenance

Maintenance

Each Maintenance package is 1 PS Credit.

  • Annual Data Review and administration
  • Review of Data Governance Strategy
  • Heap Account organization updates for alignment with Data Governance

Acquisition

Acquisition

Each Acquisition package is 1 PS Credit.

Acquisition – Grow User Base

Add-on Package includes:

Kickoff to align on
– Positive Business Outcomes (PBOs)
– Baseline definition
– Customer Actions

Baseline & Insights Reporting Buildout

Analytics Review & Suggested Actions

Acquisition – Decrease Customer Acquisition Cost

Add-on Package includes:

Kickoff to align on:
– Positive Business Outcomes (PBOs)
– Baseline Definition
– Customer Actions

Baseline & Insights Reporting Buildout

Analytics Review & Suggested Actions

Activation

Activation

Each Activation package is 1 PS Credit.

Activation – Grow active user base

Add-on Package includes:

Kickoff to align on:
– Positive Business Outcomes (PBOs)
– Baseline definition
– Customer Actions

Baseline & Insights Reporting Buildout

Analytics Review & Suggested Actions

Activation – Increase activation

Add-on Package includes:

Kickoff to align on:
– Positive Business Outcomes (PBOs)
– Baseline definition
– Customer Actions

Baseline & Insights Reporting Buildout

Analytics Review & Suggested Actions

Activation – Increase user engagement

Add-on Package includes:

Kickoff to align on:
– Positive Business Outcomes (PBOs)
– Baseline definition
– Customer Actions

Baseline & Insights Reporting Buildout

Analytics Review & Suggested Actions

Retention

Retention

Each Retention package is 1 PS Credit

Retention – Increase user retention

Add-on Package includes:

Kickoff to align on:
– Positive Business Outcomes (PBOs)
– Baseline definition
– Customer Actions

Baseline & Insights Reporting Buildout

Analytics Review & Suggested Actions

Retention – Increase feature engagement

Add-on Package includes:

Kickoff to align on:
– Positive Business Outcomes (PBOs)
– Baseline definition
– Customer Actions

Baseline & Insights Reporting Buildout

Analytics Review & Suggested Actions

Retention – Increase user engagement

Add-on Package includes:

Kickoff to align on:
– Positive Business Outcomes (PBOs)
– Baseline definition
– Customer Actions

Baseline & Insights Reporting Buildout

Analytics Review & Suggested Actions

Retention – Increase user satisfaction

Add-on Package includes:

Kickoff to align on:
– Positive Business Outcomes (PBOs)
– Baseline definition
– Customer Actions

Baseline & Insights Reporting Buildout

Analytics Review & Suggested Actions

Training

Training

Each training package is 1 PS Credit.

Premium Training Package

1 online training per quarter

PBO workshop

  • Define metric
  • How to test
  • Reporting
  • Actions

Bespoke Services

Bespoke Services

Services scoped per engagement


Data Migration
Scoped per engagement

Custom Training
Scoped per engagement

Blind Spots

Add-on package includes:

Define target PBO for final delivery

Iterative Insights Buildout and Review

Final Insights presentation

Kickoff to establish:

  • Available data and obtain context for interpreting customer-specific data
  • Candidate Positive Business Outcomes (PBOs)