Professional Services Packages

Use your PS Credits to purchase the services below. For more information, contact us at services@heap.io.

Maintenance

    • Annual Data Review and administration
    • Review of Data Governance Strategy
    • Heap Account organization updates for alignment with Data Governance

Acquisition

Each Acquisition package is 1 PS Credit.

  • Acquisition – Grow User Base

    Add-on Package includes:

    Kickoff to align on

    • Positive Business Outcomes (PBOs)
    • Baseline definition
    • Customer Actions
    • Baseline & Insights Reporting Buildout

    Analytics Review & Suggested Actions

  • Acquisition – Decrease Customer Acquisition Cost

    Add-on Package includes:

    Kickoff to align on:

    • Positive Business Outcomes (PBOs)
    • Baseline Definition
    • Customer Actions
    • Baseline & Insights Reporting Buildout

    Analytics Review & Suggested Actions

Activation

Each Activation package is 1 PS Credit.

  • Activation – Grow active user base

    Add-on Package includes:

    Kickoff to align on:

    • Positive Business Outcomes (PBOs)
    • Baseline definition
    • Customer Actions
    • Baseline & Insights Reporting Buildout

    Analytics Review & Suggested Actions

  • Activation – Increase activation

    Add-on Package includes:

    Kickoff to align on:

    • Positive Business Outcomes (PBOs)
    • Baseline definition
    • Customer Actions
    • Baseline & Insights Reporting Buildout

    Analytics Review & Suggested Actions

  • Activation – Increase user engagement

    Add-on Package includes:

    Kickoff to align on:

    • Positive Business Outcomes (PBOs)
    • Baseline definition
    • Customer Actions
    • Baseline & Insights Reporting Buildout

    Analytics Review & Suggested Actions

Retention

Each Retention package is 1 PS Credit

  • Retention – Increase user retention

    Add-on Package includes:

    Kickoff to align on:

    • Positive Business Outcomes (PBOs)
    • Baseline definition
    • Customer Actions
    • Baseline & Insights Reporting Buildout

    Analytics Review & Suggested Actions

  • Retention – Increase user engagement

    Add-on Package includes:

    Kickoff to align on:

    • Positive Business Outcomes (PBOs)
    • Baseline definition
    • Customer Actions
    • Baseline & Insights Reporting Buildout

    Analytics Review & Suggested Actions

  • Retention – Increase feature engagement

    Add-on Package includes:

    Kickoff to align on:

    • Positive Business Outcomes (PBOs)
    • Baseline definition
    • Customer Actions
    • Baseline & Insights Reporting Buildout

    Analytics Review & Suggested Actions

  • Retention – Increase user satisfaction

    Add-on Package includes:

    Kickoff to align on:

    • Positive Business Outcomes (PBOs)
    • Baseline definition
    • Customer Actions
    • Baseline & Insights Reporting Buildout

    Analytics Review & Suggested Actions

Training

Each training package is 1 PS Credit.

  • Premium Training Package

    1 online training per quarter

    PBO workshop

    • Define metric
    • How to test
    • Reporting
    • Actions

Bespoke Services

Services scoped per engagement Data Migration: Scoped per engagement. Custom Training: Scoped per engagement

  • Blind Spots

    Add-on package includes:

    • Define target PBO for final delivery
    • Iterative Insights Buildout and Review
    • Final Insights presentation

    Kickoff to establish:

    • Available data and obtain context for interpreting customer-specific data
    • Candidate Positive Business Outcomes (PBOs)