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Heap + Intercom

Intercom connector

With the Intercom Connector, you can group customers based on their behavior in your product, then use those segments to tailor your communication with customers across channels.

Heap + Intercom

Personalize the digital customer experience

  1. Guide new users to important features they haven’t yet discovered.
  2. Customize nurture emails and in-product messages.
  3. Offer proactive support, provide suggestions, and improve time-to-value throughout the free-trial experience.
  4. Use behavioral data to engage the right users at the right time with up-sells/cross-sells, feature announcements, and experience surveys.

Heap + Intercom

Draw direct lines to campaign success

Since this integration is bi-directional, you can directly measure the real impact of personalized emails and in-app messages on product usage. The result:

  • More feature engagement
  • Higher adoption rates
  • Reduced churn

Getting started is easy

Interested in a demo of Heap’s Product Analytics platform?
We’d love to chat with you!