I find myself answering questions I didn't even know I had.
Nick Smith
Senior Product Manager
What they’re saying
Heap COVID-19 Customer Stories
A collection of stories from Heap customers working to adjust to a COVID-19 world.
See how Junction Education decreased customer service inquiries by 83%, CareMessage managed a 700% increase in utilization, Lasso launched a COVID-relief campaign, and more.
The product world is working together.
Over 6,000 companies build better products with Heap
Customer Stories
Stories from some of our fastest-growing customers
eCommerce
Redfin saves 2-4 weeks of work per month with Heap
“I find myself answering questions I didn’t even know I had.”
B2B SaaS
Splunk Uses Product Analytics To Prioritize Everything
“Heap is the first place I go to start answering questions.”
Mobile
PocketSuite Uses Heap To Increase Mobile Activation & Retention
“Having all the data retroactive to when the SDK was installed is very powerful.”
D2C Retail and Subscription
FightCamp uses Heap to understand and optimize its customer journey
“The reason why we chose Heap as our analytics solution, even though we looked at a bunch of other ones out there, was it…
Financial Services
E*TRADE’s Analytics Team Delivers Insights with Heap
Now it’s “This was what I really wanted to know.”
Software
Management Consulting Company uses Heap to Increase Access to Product Data
“Because of Heap and the flexibility to define events, we’ve been able to hit deadlines much sooner.”
eCommerce
Thinx uses Heap to drive growth and retention
“We want to create a digital experience, where people can find what they need and are convinced that our product is for them….
Financial Services
OppLoans is one of the fastest-growing and highest-rated online lenders in the FinTech industry.
“When Heap showed us, with specificity, how the fourth step in our funnel was broken, we were able to make meaningful improvements…
eCommerce
Chubbies moves with agility and confidence with Heap
“The purpose is to have a relationship with the customer – customer data is critical to that.”
SaaS
Freshworks Improves Feature Adoption by 20% with Heap
“Heap has consolidated our data, and made it easier to access and visualize it.”
eCommerce
Casper increases checkout rates 20% by moving off Google Analytics
“With Heap, we make no sacrifices when it comes to the robustness of our data. It’s a game changer.”
eCommerce
Sur La Table is one of the largest cookware retailers in the world
“Heap has empowered us to make decisions based on data…We have such granular info about our users that we never had before….
eCommerce
ThirdLove is a fast-growing e-commerce brand founded with a mission to create a better bra for women
“Access to data was key. Heap has become the link between data that has historically lived in different silos and has enabled…
B2C
LendingClub is the world’s largest online marketplace connecting borrowers and investors
“I simultaneously installed the Mixpanel, Amplitude, and Heap scripts. Ten minutes later, we’re getting all of this data…
News
theSkimm is the daily email newsletter that gives you everything you need to start your day.
“Heap allows us to push code seamlessly without stressing about it from an analytics perspective.”
Media
The Atlantic is one of the fastest growing magazine brands across its print, digital, and events platform
“We’ve closed the feedback loop to the point that there isn’t a feedback loop anymore.”
SaaS
HelloSign provides its customers with a legally binding eSignature solution for their contract needs.
“As an organization, we’ve become far more data-driven.”
B2B
CrunchBase is the largest and most visited source for information about innovative companies and the people behind them. The platform includes real-time information around funding, professional profiles, and trend analysis.
“Tracking new events used to take a month. With Heap, we can get the information we need in just an hour.”
B2B
NatureBox
“It used to take a week to answer a question. Using Heap, we can take action in less than 15-20 minutes.”
eCommerce
DonorsChoose.org
“Heap removes the idea of a gatekeeper to information. It’s so easy to use that anyone can login and poke around on their…
B2B
Klaviyo
“For an agile, high-growth company, a product that doesn’t have a heavy implementation cost and that will scale with your…
Business Intelligence
Grow reduces time to insight 500% by moving off of Google Analytics
“Our product managers have adopted measurement in everything they do, and now, data is the central part of every discussion…