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What they’re saying

I find myself answering questions I didn't even know I had.

Nick Smith

Senior Product Manager

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Heap is super important because we’re able to identify the data that we need at every step to inform our decisions throughout.

Elise Mortensen
UX Research

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Heap is super important because we’re able to identify the data that we need at every step to inform our decisions throughout.

Heap COVID-19 Customer Stories

A collection of stories from Heap customers working to adjust to a COVID-19 world.

 

See how Junction Education decreased customer service inquiries by 83%, CareMessage managed a 700% increase in utilization, Lasso launched a COVID-relief campaign, and more.

 

The product world is working together.

Read the eBook

Heap is the first place I go to start answering questions

Davis Godbout
Senior Product Manager

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Heap is the first place I go to start answering questions

Heap is the only data tool I’ve ever used that’s just worked out of the box, which was shocking during our proof of concept

Matt Gomes
Director of Marketing

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Heap is the only data tool I’ve ever used that’s just worked out of the box, which was shocking during our proof of concept

With Heap we are able to confidently put out new product experience in a day.

Devin Chulick
Product Manager

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With Heap we are able to confidently put out new product experience in a day.

Over 6,000 companies build better products with Heap

Customer Stories

Stories from some of our fastest-growing customers

Conductor aligns the company and increases user value
B2B

Conductor aligns the company and increases user value

“Heap delivers a detailed understanding of how and when people are using each of the features in our platform.”

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Redfin saves 2-4 weeks of work per month with Heap
Digital Product Analytics

Redfin saves 2-4 weeks of work per month with Heap

“I find myself answering questions I didn’t even know I had.”

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Splunk Uses Product Analytics To Prioritize Everything
B2B SaaS

Splunk Uses Product Analytics To Prioritize Everything

“Heap is the first place I go to start answering questions.”

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PocketSuite Uses Heap To Increase Mobile Activation & Retention
Mobile

PocketSuite Uses Heap To Increase Mobile Activation & Retention

“Having all the data retroactive to when the SDK was installed is very powerful.”

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FightCamp uses Heap to understand and optimize its customer journey
D2C Retail and Subscription

FightCamp uses Heap to understand and optimize its customer journey

“The reason why we chose Heap as our analytics solution, even though we looked at a bunch of other ones out there, was it…

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E*TRADE’s Analytics Team Delivers Insights with Heap
Financial Services

E*TRADE’s Analytics Team Delivers Insights with Heap

Now it’s “This was what I really wanted to know.”

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Management Consulting Company uses Heap to Increase Access to Product Data
Software

Management Consulting Company uses Heap to Increase Access to Product Data

“Because of Heap and the flexibility to define events, we’ve been able to hit deadlines much sooner.”

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Thinx uses Heap to drive growth and retention
eCommerce

Thinx uses Heap to drive growth and retention

“We want to create a digital experience, where people can find what they need and are convinced that our product is for them….

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OppLoans increases conversion by 5% with Heap
Financial Services

OppLoans increases conversion by 5% with Heap

“When Heap showed us, with specificity, how the fourth step in our funnel was broken, we were able to make meaningful improvements…

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Chubbies moves with agility and confidence with Heap
eCommerce

Chubbies moves with agility and confidence with Heap

“The purpose is to have a relationship with the customer – customer data is critical to that.”

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Freshworks Improves Feature Adoption by 20% with Heap
SaaS

Freshworks Improves Feature Adoption by 20% with Heap

“Heap has consolidated our data, and made it easier to access and visualize it.”

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Casper increases checkout rates 20% by moving off Google Analytics
eCommerce

Casper increases checkout rates 20% by moving off Google Analytics

“With Heap, we make no sacrifices when it comes to the robustness of our data. It’s a game changer.”

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Sur La Table is one of the largest cookware retailers in the world
eCommerce

Sur La Table is one of the largest cookware retailers in the world

“Heap has empowered us to make decisions based on data…We have such granular info about our users that we never had before….

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ThirdLove is a fast-growing e-commerce brand founded with a mission to create a better bra for women
eCommerce

ThirdLove is a fast-growing e-commerce brand founded with a mission to create a better bra for women

“Access to data was key. Heap has become the link between data that has historically lived in different silos and has enabled…

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LendingClub is the world’s largest online marketplace connecting borrowers and investors
B2C

LendingClub is the world’s largest online marketplace connecting borrowers and investors

“I simultaneously installed the Mixpanel, Amplitude, and Heap scripts. Ten minutes later, we’re getting all of this data…

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theSkimm is the daily email newsletter that gives you everything you need to start your day.
News

theSkimm is the daily email newsletter that gives you everything you need to start your day.

“Heap allows us to push code seamlessly without stressing about it from an analytics perspective.”

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The Atlantic is one of the fastest growing magazine brands across its print, digital, and events platform
Media

The Atlantic is one of the fastest growing magazine brands across its print, digital, and events platform

“We’ve closed the feedback loop to the point that there isn’t a feedback loop anymore.”

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HelloSign provides its customers with a legally binding eSignature solution for their contract needs.
SaaS

HelloSign provides its customers with a legally binding eSignature solution for their contract needs.

“As an organization, we’ve become far more data-driven.”

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CrunchBase is the largest and most visited source for information about innovative companies and the people behind them. The platform includes real-time information around funding, professional profiles, and trend analysis.
B2B

CrunchBase is the largest and most visited source for information about innovative companies and the people behind them. The platform includes real-time information around funding, professional profiles, and trend analysis.

“Tracking new events used to take a month. With Heap, we can get the information we need in just an hour.”

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NatureBox
B2B

NatureBox

“It used to take a week to answer a question. Using Heap, we can take action in less than 15-20 minutes.”

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DonorsChoose.org
eCommerce

DonorsChoose.org

“Heap removes the idea of a gatekeeper to information. It’s so easy to use that anyone can login and poke around on their…

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Klaviyo
B2B

Klaviyo

“For an agile, high-growth company, a product that doesn’t have a heavy implementation cost and that will scale with your…

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Grow reduces time to insight 500% by moving off of Google Analytics
Business Intelligence

Grow reduces time to insight 500% by moving off of Google Analytics

“Our product managers have adopted measurement in everything they do, and now, data is the central part of every discussion…

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