A collection of stories from Heap customers working to adjust to a COVID-19 world.
See how Junction Education decreased customer service inquiries by 83%, CareMessage managed a 700% increase in utilization, Lasso launched a COVID-relief campaign, and more.
The product world is working together.
Stories from some of our fastest-growing customers
“Heap is the first place I go to start answering questions.”
“Having all the data retroactive to when the SDK was installed is very powerful.”
“The reason why we chose Heap as our analytics solution, even though we looked at a bunch of other ones out there, was it…
Now it’s “This was what I really wanted to know.”
“Because of Heap and the flexibility to define events, we’ve been able to hit deadlines much sooner.”
“We want to create a digital experience, where people can find what they need and are convinced that our product is for them….
“When Heap showed us, with specificity, how the fourth step in our funnel was broken, we were able to make meaningful improvements…
“The purpose is to have a relationship with the customer – customer data is critical to that.”
“Heap has consolidated our data, and made it easier to access and visualize it.”
“With Heap, we make no sacrifices when it comes to the robustness of our data. It’s a game changer.”
“Heap has empowered us to make decisions based on data…We have such granular info about our users that we never had before….
“Access to data was key. Heap has become the link between data that has historically lived in different silos and has enabled…
“I simultaneously installed the Mixpanel, Amplitude, and Heap scripts. Ten minutes later, we’re getting all of this data…
“Heap allows us to push code seamlessly without stressing about it from an analytics perspective.”
“We’ve closed the feedback loop to the point that there isn’t a feedback loop anymore.”
“As an organization, we’ve become far more data-driven.”
“Tracking new events used to take a month. With Heap, we can get the information we need in just an hour.”
“It used to take a week to answer a question. Using Heap, we can take action in less than 15-20 minutes.”
“Heap removes the idea of a gatekeeper to information. It’s so easy to use that anyone can login and poke around on their…
“For an agile, high-growth company, a product that doesn’t have a heavy implementation cost and that will scale with your…
“Our product managers have adopted measurement in everything they do, and now, data is the central part of every discussion…
