Celebrating H&R Block as the inaugural winner of the Digital Innovator Award

As advancing technologies open up exciting new possibilities for digital experiences, Digital Innovators look beyond the status quo and harness data to build a better digital world for their customers.

Today we are thrilled to get the opportunity to celebrate one of these innovators, by announcing the inaugural winner of the Heap Digital Innovator Award!

This year’s nominees came from every industry, with roles spanning across every org. The one thing they all had in common? A commitment to doing whatever it takes to improve the experience of their customers.

Without further ado, we are delighted to introduce our inaugural winner: Zachary Witt, Senior UX Designer at H&R Block CA. 

Tax Season’s Guardian Angel

It’s no secret that filing taxes isn’t always a walk in the park. But with H&R Block on your side, you get online or in-person solutions to uncomplicate tax season.

As a Senior UX Designer at H&R Block, Zachary is at the forefront of doing just that– making taxes easier to file for everyone. How exactly does he do it? By digging into the data to find and eliminate friction in their tax filing flows.

But Zachary’s gone beyond. As a Heap power user, Zachary has explored everything Heap can do. That’s how he began discovering new ways to enhance the overall filing experience. From proactively catching filing errors to improving accessibility, Zachary has tackled projects that have saved countless users from the stresses of tax season.

The dedication of Zachary and the H&R Block team to their customers is truly remarkable. Check out the full interview with Zachary to see the creative ways he leverages data to help H&R Block customers.