On-Demand Webinar

From Lagging Indicators to Leading Indicators: the hidden secret of top-notch CS teams

Learn how Tubular Labs, Heap, and Catalyst leverage product data to drive positive customer success outcomes.

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This webinar will walk through a smarter approach to driving your customer success strategy. Learn how Tubular Labs, Heap, and Catalyst combine product and customer data without involving engineering.

Topics covered include:

  • How to re-focus your Customer Success team on factors they can control by surfacing key product leading indicators 
  • Tactics for developing a data-driven account health score without involving engineering
  • The future and “best in breed” Customer Success teams as seen by Catalyst

Your Speakers


Lynn Girotto

CMO, Heap

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Edward Chiu

Co-Founder & CEO, Catalyst Software

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Lauren Magistro

Sr. Global Director, Customer Success & Services, Tubular Labs

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Veronica Dasovich

Senior Director, Customer Success, Heap

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