From Lagging Indicators to Leading Indicators: the hidden secret of top-notch CS teams
Learn how Tubular Labs, Heap, and Catalyst leverage product data to drive positive customer success outcomes.
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This webinar will walk through a smarter approach to driving your customer success strategy. Learn how Tubular Labs, Heap, and Catalyst combine product and customer data without involving engineering.
Topics covered include:
- How to re-focus your Customer Success team on factors they can control by surfacing key product leading indicators
- Tactics for developing a data-driven account health score without involving engineering
- The future and “best in breed” Customer Success teams as seen by Catalyst