Intercom Connector


With the Intercom Connector, you can group customers based on their behavior in your product, then use those segments to tailor your communication with customers across channels.

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Personalize the digital customer experience

Heap + Intercom

  1. Guide new users to important features they haven’t yet discovered.

  2. Customize nurture emails and in-product messages. 

  3. Offer proactive support, provide suggestions, and improve time-to-value throughout the free-trial experience.

  4. Use behavioral data to engage the right users at the right time with up-sells/cross-sells, feature announcements, and experience surveys.

Draw direct lines to campaign success

Heap + Intercom

Since this integration is bi-directional, you can directly measure the real impact of personalized emails and in-app messages on product usage. The result:

  • More feature engagement
  • Higher adoption rates
  • Reduced churn

Getting started is easy!

Interested in a demo of Heap’s Product Analytics platform? We’d love to chat with you!

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