Personalize the digital customer experience
Heap + Intercom
- Guide new users to important features they haven’t yet discovered.
- Customize nurture emails and in-product messages.
- Offer proactive support, provide suggestions, and improve time-to-value throughout the free-trial experience.
- Use behavioral data to engage the right users at the right time with up-sells/cross-sells, feature announcements, and experience surveys.
Draw direct lines to campaign success
Heap + Intercom
Since this integration is bi-directional, you can directly measure the real impact of personalized emails and in-app messages on product usage. The result:
- More feature engagement
- Higher adoption rates
- Reduced churn