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Engineering Manager, Growth

Heap’s mission is to power business decisions with truth. We’re building infrastructure to automatically capture customer interactions on web and mobile applications, make sense of them, and make them actionable for anyone. We want to enable everyone to understand their millionth customer as well as they understood their first.

For this role, we’re looking for an Engineering Manager to help lead a new Growth team forming in 2021. You’ll work closely with design, product management, and marketing to set direction for our Growth efforts, particularly focusing on the free trial and new account experience. Together with your team, you’ll make it as easy and frictionless as possible for anyone to get started using Heap!

This is a new team recently formed with a few current engineers, and you’ll be closely involved in building out the rest of the team rapidly over the course of the year. You’ll hire, coach, and develop a diverse team of engineers, and work cross-functionally with a variety of teams across the company to inform direction and roadmap.

What you’ll do

  • Work closely with product management, design, and product marketing to understand user behavior and try new experiments to drive a better trial experience.

  • Remotely manage a diverse group of 4-8 engineers ranging from junior to senior. Support their growth and development through continuous coaching and feedback.

  • Own execution and delivery on your eng team, and help the team balance new feature work with technical debt and platform investment.

  • Contribute to a fast-growing engineering organization and help us scale up processes and best practices across the entire company.

We’re a distributed team that operates mostly on US timezones. Because of the high degree of interaction with other teams, for this role we’re primarily looking for a manager working in the US or a US-adjacent time zone (including all of North and South America).

What we’re looking for

  • A track record of leading and coaching diverse teams of engineers (at least 3+ years managing a team of 5+, including remote engineers)

  • A solid engineering background that has kept pace with new technologies, even if it’s been a few years since you coded full time (at least 5+ years of total experience in technical roles)

  • Experience running team cadences in a fast-moving, Agile environment, and working cross-functionally with product management to set roadmap and direction

  • Full-stack experience, from helping teams build and test robust React frontends, to backend APIs and SQL querying. Experience with Growth teams or Growth initiatives is a plus.

  • A genuine commitment to building diverse teams, and promoting equity and inclusion on your team and throughout the organization

Under the hood, Heap is powered by Node.js, TypeScript, Golang, Scala, Spark, Kafka, Redis, and PostgreSQL (using Citus). For more about our architecture, check out Virtual Events: Making Data-Driven Decisions a Reality.

People are what make Heap awesome. Regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics, we want everyone to feel welcome. We are committed to building a diverse and inclusive equal opportunity workplace everyone can call home.

Heap has raised $95M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others. We offer plenty of awesome benefits, and we were named #1 on Glassdoor’s Best Places to Work (SMB). We'd love to hear from you!