Heap is looking for a VP Design to make data-informed product decisions accessible to everyone.
Good product decisions are the most critical ingredient to business success, whether you’re a startup searching for product-market fit or an enterprise iterating on your core product. Yet the analytics tools we use to guide our product decisions are as old as the Internet itself. This means product insights are bottlenecked on developers and analysts, and answers to even simple questions can take weeks.
At Heap, our vision is to build the modern laboratory for product teams. We want to make it possible for any product owner to self-serve product insights they need without the traditional analytics pain and overhead.
Delivering on this vision is as much a design challenge as it is a technical challenge. Our VP Design will define this vision and build a world-class design org to pursue our opportunity.
We expect our VP Design to focus on:
- User Experience. Core to Heap’s product thesis is the bet that winning user experiences will result in winning companies in every industry. We practice what we preach and believe a best-in-class user experience is a major lever for our own customers. Doing our jobs well means making it easier for other companies to build better user experiences too.
- Hiring. There’s nothing more important to Heap than hiring well. We expect our VP Design to hire world-class designers and researchers who can serve as examples for the rest of the product industry.
- People Management. Our VP Design will grow world-class designers and enable them to steward our product teams towards deep customer understanding and seamless experiences.
- Evangelism. Our VP Design will not only drive cross-company alignment on our design strategy, but also represent Heap in external contexts: customers, conferences, etc. We expect our VP Design to be both an internal and external product leader.
- Execution. In close collaboration with our CEO, CTO, VP Eng, and VP Product, our VP Design will create a well-functioning, open, and continually improving product organization.