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Engineering

Engineering Manager

Heap’s mission is to power business decisions with truth. We’re building infrastructure to automatically capture customer interactions on web and mobile applications, make sense of them, and make them actionable for anyone. We want to enable everyone to understand their millionth customer as well as they understood their first.

As an Engineering Manager at Heap, you’ll be responsible for technical strategy, execution, and delivery on a core part of our product experience used by thousands of customers. You’ll hire, coach, and develop a diverse team of engineers, and work cross-functionally with a variety of teams across the company to inform direction and roadmap.

Engineering managers at Heap are people-focused, but expected to have a strong engineering background. Your particular area of expertise isn't too important: we have management needs across the entire stack.

What you’ll do

  • Remotely manage a diverse group of 6-10 engineers ranging from junior to senior. Support their growth and development through continuous coaching and feedback.

  • Work closely with partners across the company, including product management, design, solutions, marketing, and solutions, to bring new features and services to market.

  • Own execution and delivery on your eng team, and help the team balance new feature work with technical debt and platform investment.

  • Contribute to a fast-growing engineering organization and help us scale up processes and best practices across the entire company.

We’re a distributed team that operates mostly on US and Australia (EST) timezones. We’re looking for managers for teams across those timezones.

What we’re looking for

  • A track record of leading and coaching diverse teams of engineers (at least 3+ years managing a team of 5+, including remote engineers)

  • A solid engineering background that has kept pace with new technologies, even if it’s been a few years since you coded full time (at least 5+ years of total experience in technical roles)

  • Experience running team cadences in a fast-moving, Agile environment, and working cross-functionally with product management to set roadmap and direction

  • A genuine commitment to building diverse teams, and promoting equity and inclusion on your team and throughout the organization

Under the hood, Heap is powered by Node.js, TypeScript, Golang, Scala, Spark, Kafka, Redis, and PostgreSQL (using Citus). For more about our architecture, check out Virtual Events: Making Data-Driven Decisions a Reality.


People are what make Heap awesome. Regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics, we want everyone to feel welcome. We are committed to building a diverse and inclusive equal opportunity workplace everyone can call home.

Heap has raised $95M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others. We offer plenty of awesome benefits, and we were named #1 on Glassdoor’s Best Places to Work (SMB). We'd love to hear from you!